How to Use PointClickCare: From CNA Login to Vitals Entry
How to Use PointClickCare: From CNA Login to Vitals Entry
PointClickCare is a leading electronic medical record (EMR) system designed to streamline operations in long-term care, skilled nursing, assisted living, and post-acute facilities. If you're a CNA (Certified Nursing Assistant), you are likely to interact with PointClickCare daily to record vital signs, complete documentation, and ensure compliance. In this guide, we'll walk you through exactly how to use PointClickCare, from logging in to entering vitals, so you can provide accurate, efficient, and timely care.
What is PointClickCare and What Does It Do?
PointClickCare is an EMR platform that digitizes patient information, allowing real-time data access and updates. It supports clinical, financial, and operational workflows across senior care environments.
It provides a Point of Care (POC) dashboard tailored to your role.
You can document vitals, ADLs, incidents, and behavioral changes.
It ensures compliance and reduces paper-based documentation errors.
Yes, PointClickCare is an EMR, and it's built specifically for long-term and senior care settings.
Why CNAs Use PointClickCare
PointClickCare empowers CNAs to efficiently document care activities and support resident well-being. It also promotes collaboration across care teams.
Reduce documentation time and paper use.
Improve care accuracy through real-time data sharing.
Streamline shift changes with updated patient records.
From vitals to behavior tracking, it makes CNA responsibilities more efficient.
How to Access the PointClickCare CNA Login Page
Accessing PointClickCare begins with a secure login. Each facility may use a slightly different method based on internal systems and devices.
Your facility may provide a unique portal or mobile access.
Make sure to:
Use the correct username and password.
Choose the right facility from the dropdown.
Bookmark the point of care login for CNA page if you use it frequently.
Common CNA Login Issues (and Fixes)
Login problems are common but usually easy to resolve. Here’s how to fix the most frequent issues.
Problem: "Login Failed"
Double-check spelling.
Ensure correct facility ID.
Reset your password if needed.
Problem: Can't Access on Mobile
Try switching from Wi-Fi to cellular data.
Make sure you're using the official app or mobile web portal.
Need Help?
Reach out to PointClickCare IT support or your facility's IT team.
Navigating the CNA Point of Care (POC) Dashboard
The POC dashboard is your control center. It displays resident info, tasks, and vitals entry screens tailored to your daily workflow.
Task List: Scheduled documentation requirements.
Resident Profiles: Access to individual charts.
Vitals Entry Section: Where you log temperature, BP, etc.
Use icons and labels to quickly find what you need.
READ: 25 Ways to Find the Right Skilled Nursing Facility
How to Enter Vitals in PointClickCare
Entering vitals is a core task for CNAs and must be done accurately and consistently. Here's how to do it right.
Step-by-Step Vitals Entry
Click on the resident's name.
Select "Vitals" from the task list.
Enter each vital sign:
Temperature
Blood Pressure
Pulse
Respirations
Oxygen Saturation
Double-check values.
Click Save and Complete.
Automated Vitals Entry
Automated vitals integration tools like VX Connect simplify the documentation process. They transmit data directly from machines to the EMR.
Benefits include:
Zero manual entry
Reduced errors
Faster documentation
Tips for Accurate Vitals Documentation
Accuracy matters—mistakes can affect care decisions. Following these tips will help ensure your documentation is reliable.
Always confirm the patient’s identity.
Record vitals immediately after measurement.
Don’t guess or estimate.
Note any anomalies or issues for follow-up.
Additional Tasks CNAs Perform in PointClickCare
CNAs don’t just enter vitals. PointClickCare also allows documentation of ADLs, mood, and more, helping complete the care picture.
ADLs (e.g., bathing, dressing, mobility)
Mood/Behavioral changes
Incidents and alerts
You can access these through the same dashboard.
PointClickCare Training for CNAs
Training helps you use PointClickCare confidently. Facilities typically provide onboarding, and many learning resources are available.
Many facilities provide PointClickCare CNA training during onboarding.
Access PointClickCare's support portal for tutorials.
Use quick-reference guides made by your facility.
You don’t need to be tech-savvy—just follow the prompts.
Getting Help: PointClickCare Support Options
Help is available if you encounter issues. PointClickCare offers multiple support channels for fast resolution.
Visit the PointClickCare Support Portal
Use in-app help buttons.
Contact your facility’s IT or nurse educator.
Time-Saving Tips for CNAs Using PointClickCare
The more you use PointClickCare, the faster you'll get. These tips can make your daily workflow more efficient.
Bookmark your CNA login page.
Log out and back in if the system slows down.
Use your task list as a daily checklist.
Learn the keyboard shortcuts (if on desktop).
Avoiding Common Mistakes
Mistakes can compromise patient safety and documentation accuracy. Here’s what to avoid.
Don’t chart under the wrong patient.
Always save your work.
Log out fully—don’t just close the browser.
Don’t ignore system alerts or reminders.
Why Accuracy in PointClickCare Matters
Accurate documentation supports better patient outcomes and regulatory compliance. It also helps your team make informed decisions.
Compliance: Your notes are legally binding.
Patient Safety: Wrong vitals = wrong treatment.
Efficiency: Saves time for RNs, LPNs, and admin staff.
Your accuracy helps the entire care team.
Final Daily Checklist for CNAs Using PointClickCare
A consistent routine helps ensure that nothing is missed during your shift. Use this checklist to stay on track.
Log in at start of shift.
Review your tasks.
Complete vitals and ADLs.
Double-check entries.
Mark all items completed.
Log out at shift end.
Keep this process consistent, and you’ll become a PointClickCare pro.
Conclusion
PointClickCare—from CNA login to vitals entry—is an essential part of modern resident care. Once you master the basics, you’ll gain speed, confidence, and accuracy.
Accurate and timely documentation improves resident outcomes, saves time, and ensures your work is recognized and protected. If your facility isn’t yet using automated vitals integration, check out solutions like VX Connect to make your job even easier.
Need more help or looking for vitals automation? Contact us today to learn how PointClickCare and VX Connect can streamline your shift and improve patient care.
